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Level 4 Certificate in Leading the Internal Quality Assurance of Assessment Processes and Practice

About the qualification: 

This is a quality assurance qualification which is apart of an integrated suite of TAQA qualifications for Training, Assessment and Quality Assurance Practitioners. This qualification is suited to those that are working in or seeking to take roles in internal quality assurance. This qualification can be used in England, Wales and Northern Ireland.

This qualification will provide those who carry out internal quality assurance roles in their organisations with the opportunity to develop and improve their practice as well as achieving a professional qualification. To do this qualification you do not need to be working in accredited learning as it is available for those in non-accredited learning (people who assess but not for a qualification), the NQF and the QCF. 

Careers this can lead to:

Qualified Assessor, Trainer

Awarding body:

City and Guilds are the awarding body for this qualification therefore upon successful completion you will receive a certificate from them applied for through us. You will receive upon successful completion of this qualification a certificate which states the title of this qualification (Level 4 Certificate in Leading the Internal Quality Assurance of Assessment Processes and Practice) with the units you have successfully achieved.  In the event of unsuccessful completion of the full qualification, a script will be provided detailing successful units completed. 

How will I be assessed?

There are a range of methods of assessment for the units of this qualification, the following sums up the methods that would be used holistically: 

For the unit where competence is being assessed methods will include:

observation                 of performance in the work environment by an assessor or witness

examining products of the learner’s own work

questioning the learner

discussions     with     the learner

use of others (witness testimony)

looking       at       learner statements

recognition     of     prior learning


For the units where knowledge and skills in vocationally related subject areas are being assessed methods will also include:

oral and written questions



case studies

recognition of prior learning

evidence for practical activities

To achieve the full qualification all of the following units must be successfully completed to meet the credit value of 17 (descriptions below have been taken from the City and Guilds candidate logbook).

Unit 401: Understanding the Principles and Practices of Internally Assuring the Quality of  Assessment (6 credits)

This unit is aimed at experienced assessors, center managers or quality assurance personnel. It is a knowledge only unit which covers internal quality assurance.

Unit 402: Internally Assure the Quality of Assessment (6 credits)

This unit is aimed at practitioners who conduct internal quality assurance of the assessment process within their organisation. It covers planning, monitoring and advising on the practice of assessors.

Unit 403 Plan, Allocate and Monitor Work in Own Area of Responsibility (5 credits)

This unit is for practitioners who lead the internal quality assurance process within an organisation and have the responsibility for managing the quality of the assessment process, practice and the performance of assessors.

Units are graded pass or refer.    

Where do I study?

We are located at CEME Campus, therefore, this would be the premise by which you will attend. The Campus has a car park which students can park at a discounted rate of £1 a day. Those that want to make use of the car park must inform a member of our team in advance for a promotion code to receive the discounted rate otherwise the normal rate charged will apply. The CEME campus has step-free access, lifts and disabled toilets. 

Key Course Information:

Entry requirements:

Candidates must be over 19 years old.

Applicants must have the Assessors Award or equivalent.

The nature of both the learning and assessment required for the qualification/units is such that applicants should be in a position where they are in an organisation which enables them involvement in internal quality assurance.  

Study level:


Qualification credit value:


Qualification Guided Learning Hours:

Self-study time over the duration of the qualification:

Total qualification hours:






Qualification delivery:

Compulsory attendance days, and tutorials.

Qualification length:

Three to six months dependent on candidate progress, please contact us to discuss further.

Qualification fees:

£1500 (50% payable before the start of the qualification and 50% two weeks before completion)

Other costs likely to incur:

Personal study materials, such as books

Next intake:

On demand


For further qualification information visit the City and Guilds website:

How to contact us?


London School of Academics

Marsh Way, Rainham

RM13 8EU


0208 5967 036



Admissions policy

London School of Academics is committed to ensuring a fair process is operated when recruiting and selecting candidates for the qualifications we offer. To achieve a fair process, the college works in accordance to the UK Quality Code. The following sets out the stages of the college admissions process.

Stage One: Initial Contact

All candidates interested in studying the programmes are required to call the office to indicate their interest in studying the programmes. Where they are interested in applying for the programme of study they will be required to answer questions relating to their chosen programme mainly their interest for doing the programme and applicable entry requirements.

Following a successful phone conversation, the admissions team will inform the candidate of the next available Open day where the candidate can visit the college. In the event that the candidate wants to formally apply for the programme of study they will be required to sit a meeting with a member of the admissions team and complete an enrolment form.  Candidates must bring in applicable evidence and a form of ID which can be either a passport or driving licence. Candidates that require special arrangements when they attend the Open day should inform the admissions team personnel before visiting the college.

Stage Two: Open Day

The second stage of the admissions process involves candidates attending an Open day where they can be given a tour of the college campus. They will be informed of the college mission, programme of study details including duration, unit break down, entry requirements, support available and environment. In addition, they will meet the teaching team, alumni and current learners where available. At the Open day as mentioned in Stage One, a candidate can choose to apply for the programme of study. This will involve a face to face meeting and the completion of an enrolment form. All documents presented and ID will be checked.

Stage Three: Review

Following application for the programme of study the admissions team will consider all candidates by reviewing all enrolment forms and the feedback from meetings with the admissions team. The selection of candidates for entry onto the course of study will be based on entry requirements as well as merit, ability and potential which is measured by academic achievements, commitment and attitude. This stage could take up to a maximum of three weeks depending on the volume of candidates making applications. Candidate applications are also considered in line with the Fitness to Practise Procedure under the Policies and Information tab of the college website.

Stage Four: Feedback

The fourth stage involves the admissions team communicating the outcome of the third stage to each candidate. Successful candidates will be informed of whether they have been accepted on a conditional or unconditional offer through an offer letter. Unsuccessful candidates will receive the decision through a phone call, email, and/or where necessary a letter.

Accepted candidates

Where a candidate is accepted onto the programme of study they will be given an unconditional or conditional offer through an offer letter.

Unconditional offer: this results in the candidate being accepted without any conditions to fulfill. They will be booked to attend their Final Admissions Meeting and Fee completion. If information requested is not provided during the initial stages, then an opportunity is given to provide the information/evidence at the Final Admissions Meeting.

Conditional Offer: Candidates who are not successful, however are still potential are given a conditional offer, they will be advised on how to meet the criteria to be successful. 

Refused Candidates:

Unsuccessful candidates not meeting the criteria will be notified by the admissions team. Where a candidate is refused entry onto the programme of study they will be informed of the reasons for refusal and are entitled to make an application for entry for the next intake.

Stage Five: Final Admissions Meeting and Fees Completion

Candidates accepted onto the programme of study will be invited to a meeting with the admissions team to present any outstanding documentation and fee for the programme of study. Registration involves the payment of the fee of the programme in full (card payment of full amount) unless a payment plan has been agreed. Following registration, the college will keep the candidate updated with information regarding the start of the programme of study and induction day.

Candidates must note that in the event false documentation, information (including inaccurate information) are presented and/or there are concerns in relation to the Fitness to Practice Procedure the Director of the college reserves the right to retract the offer of entry onto the programme of study and where fees have been paid this would be non-refundable.

All documentation and data collected will be kept in accordance to the General Data Protection Regulation (GDPR). The college must see originals and keep copies of the following:

  • Original certificates (these will be photocopied)
  • Passport (this will be photocopied)
  • Driving license (this will be photocopied)

Induction Process

To ensure the transition from candidate to learner all those registered on the programme of study must attend an induction day/meeting dependant on course of study. If a candidate fails to attend an induction day/meeting they may lose their place on the programme unless a valid reason is given with attendance of an alternative induction day/meeting.

On the induction day/meeting learners will be informed of policies, the college`s procedures, expectations from the college and what learners can expect from the college. Learners will meet the teaching team and their peers.

Appeal Procedure

In the event a candidate is refused acceptance on the programme of study they can appeal the decision on the grounds that documentation was not properly considered, the meeting was appropriately conducted and circumstances have changed (including the meeting of entry requirements). The following details the procedure for an appeal.

1.      The candidate must within seven days from the decision communicated to them put in writing their intention to appeal a decision including the relevant grounds with any evidence to support and email it to the Director of the College at

2.      The Director will consider the appeal with the admissions team reviewing the grounds and evidence within seven working days.

3.      A written response will be provided to the candidate appealing through email.

Complaints Policy

London School of Academics has a robust admissions process to ensure transparency and fairness when we enrol for our courses, however we understand that there may be times where applicants may have matters of concern which they want to raise. The following sets out complaint resolution procedures that should be followed.

Informal Complaints Resolution Procedure:


Where there is a matter of concern an applicant is encouraged before formally complaining to seek resolution informally through raising the concern with the relevant person/s concerned.


Where the above is not effective, preferred or satisfied by the applicant then an applicant should raise the concerns with the Admission team lead. All applicant complaints are dealt with without bias.


Where a resolution has not been reached or the applicant is not satisfied they should seek a resolution through the Formal Complaints Resolution Procedure. In the event that an informal resolution to a complaint is not possible the applicant should follow the Formal Complaint Resolution Procedure.

Formal Complaints Resolution Procedure:


An applicant who wishes to make a formal complaint should complete the Complaints Form and send it (post) to Administration team within 30 days of when the cause for complaint occurred. The Complaints Form can be accessed from this policy and can be sent electronically where requested from the Administration team. If the informal complaint resolution route had been taken causing the applicant to formally submit the Complaints Form beyond the 30 days this will be taken into account and the investigation into the complaint will proceed.


Notification of receipt of the Complaint Form will be given to the applicant making the complaint from the administration office through phone, email or letter no later than 7 working days after receipt.


Administration will forward the Complaint Form to the Director or nominated person not subject of the complaint. It will then be decided if the complaint should proceed or not. In either event the Director or nominated person will inform the applicant of the decision within 10 working days in writing. Where complaints do not proceed, full disclosure of reasons will be provided to the applicant who made the complaint. Where a complaint is to proceed those subject of the complaint will be notified of the complaint within 10 working days of the decision to proceed. They will along with notification receive a copy of the Complaint Form.


Those subject to the complaint will have the opportunity to provide a formal response to the complaint made within a time frame of 20 working days.


The applicant who made the complaint will be sent the formal response of the person who is subject to it. The applicant will have an opportunity to make comment on the factual accuracy of the response within 20 days.


The Director (unless the complaint is lodged against them) will along with the Internal Quality Assurance team reach a decision on the standing of the complaint and reach a resolution which will be communicated to both the applicant and the person subject to the complaint. Communication will be done in written form within 20 days of receiving the applicant’s comments on the factual accuracy of response. 

In the event that complaints are logged against the Director or any member of the Internal Quality Assurance team, appropriate nominated personnel will investigate the complaint reaching a decision on it`s standing and reach a resolution. Nominated personnel could include representatives of City and Guilds (the awarding body).


Where an applicant is not satisfied with the outcome of a complaint they could make a request with the Office of Independent Adjudicators (OIA) for an independent review.

More information can be found on the OIA website:



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  • London School of Academics
  • CEME Campus
  • Marsh Way
  • Rainham
  • Essex
  • RM13 8EU
  • T: 0208 596 7036